02 Inbal Hotel

I stayed at the Inbal Hotel a few months ago and had a wonderful time. The rooms were spacious, clean, and incredibly comfortable, and the staff went out of their way to be friendly and helpful. The hotel’s location is also perfect for exploring Jerusalem, and the amenities, from the pool to the restaurants, make your stay there even more enjoyable. I always look forward to the Soup Festival, which runs until March 3 this year. Recently, I went with some friends and absolutely loved it! The festival offers a variety of soups served buffet-style with delicious toppings, and you can try as many as you like. I even sampled the chocolate fudge cake and cheesecake from the dessert menu, and the portion sizes were very generous.

The Inbal is not a 5 star hotel. It’s more like a 4 or less in my opinion. We stayed a week and purchased 3 rooms. Great location. **** Delicious Breakfast and Shabbat Meals. **** Staff and Concierge not very responsive or helpful with our inquiries or requests, even though we gave weeks, days and hours notice. * Housekeeping is very poor, rooms extremely dusty and mold in showers. Our door was broken and wouldn’t close properly. * Pool area furniture visibly stained and dirty. Appears maintenance staff is only concerned with upkeep of public spaces of the hotel such as hallways and lobby. *

From the moment I arrived the experience felt quietly elevated. The welcome and check in was efficient and personal. The lobby was elegant with a wonderful scent, local touches and towering Jerusalem stone. There was no wait and the staff personally walked us to the elevator and room. The rooms are immaculately maintained -spotless, quiet, thoughtfully designed. It gave a sense of calm, no mechanical noises, no overlooked details and no hint of wear. The welcome tray with fresh fruit, macaroons, a rich chocolate truffle and jewel-like lokum (Turkish delight) perfectly captured Jerusalem’s blend of Middle Eastern warmth and European refinement. A standout detail was the Molton Brown amenities offered in several fragrances including Coastal Cypress& Sea Fennel. It’s a small touch that says a lot about the hotel’s standards and attention to sensory experience. The food was unbelievable. If staying here, it’s an absolute must to select the breakfast and dinner option. Both are served as huge buffets with seemingly endless choices — and every single dish was excellent. The only small disappointment was the lack of coconut milk, which would have been appreciated given the otherwise exceptional variety. The Inbal achieves what few hotels manage: genuine care wrapped in quiet sophistication. I would return without hesitation.

I was very disappointed. When we arrived, the room was not clean. The overall condition of the room was neglected and poorly maintained. There was even something brown on the bathroom wall. When I spoke to the manager about it, she simply said “You can cancel your reservation and go to another hotel - that’s all I can offer.” This kind of attitude and lack of basic cleanliness is completely unacceptable, especially for a hotel that claims to be 5 stars. A very disappointing experience. I would not recommend this hotel at all.

Formal dining experience good. Waiters very attentive helpful and polite. We hate translucent bathroom doors in bedroom. Cannot leave light on shabbat /chag. Need proper conventional doors on bathroom