Crowne Plaza Toronto Airport

⭐ 1/5 Very disappointing experience. I requested to cancel my reservation less than five to ten minutes after making the booking, but the hotel refused to accommodate the cancellation request. I was extremely disappointed by the lack of understanding and flexibility. It was only a few minutes after the reservation was made, yet they showed absolutely no consideration for the situation. In my opinion, this is very poor customer service. A hotel should care about its guests and show some basic understanding when a cancellation is requested almost immediately after booking. I would not recommend this hotel. There are plenty of other hotels where customers are treated with much more respect and consideration.

We arrived 30 minutes after the advertised check-in time, but our room was still not ready. The lobby was packed with guests waiting, and there wasn't enough seating available. I needed to make an important business call and was directed to sit in the restaurant since there was nowhere else to go. When we asked about compensation for the delay, we were given a small bag containing chips, a granola bar, and a bottle of water, which did not feel like an appropriate response given the inconvenience. Once our room was finally ready, it was disappointing. It was quite small, didn't smell fresh, and the cleanliness was lacking. There were dust bunnies under the cabinets, the toilet had visible stains, and the pillows smelled old—a first for me in any hotel. The hallway noise was also very noticeable, suggesting poor soundproofing, and to make matters worse, parking cost an additional $30 per night. Overall, this was a disappointing stay. There are many better airport hotel options available that offer a cleaner, quieter, and more accommodating experience.

⭐⭐⭐⭐⭐ I can’t thank this hotel enough for helping us during a very stressful situation. Due to an issue with Booking.com, our reservation didn’t go through properly even though the payment had already been processed. When we arrived, the hotel was completely sold out, but the staff still went above and beyond to try everything they could to help us. A huge shout-out to Himanshu for the outstanding customer service. He was incredibly kind, patient, understanding, and genuinely cared about finding a solution for us. Even though the hotel was fully booked, he did his absolute best to accommodate us and made a frustrating experience much easier to deal with. It’s rare to come across someone who provides service with such professionalism and compassion. Thank you again, Himanshu, for all your help. You truly made a difficult situation much better, and I highly recommend this hotel because of the amazing staff!

We really enjoyed our stay at this hotel. Its location just outside Toronto made it so convenient, especially since we didn't have to drive through the city. The hotel has been recently renovated, and everything felt fresh, modern, and very clean. The staff were friendly and welcoming, which made us feel right at home. We had a wonderful experience and would definitely stay here again.