Izakaya

I am a longtime total rewards member and Caesar’s was always my preferred casino in Atlantic City. Recently I checked in on Saturday March 7th the attend the Sherri shepherd show at the Borgata. I checked out using the express box near the front desk. During my initial check in, I told the front desk agent (Anita) that I had heart failure and would like a room near an elevator. That did not happen, I was put in a room about at least a mile from the elevator ( or for me it felt like it). I asked another agent ( young causian male if he could help. He then looked at the chart and found me a room that was closer to an elevator. Upon checking out on Sunday 8th, as I was waiting for valet parking I remembered that I left my house keys etc in room 623. Now 70 years old and with heart failure it was hard walking back in forth. I went back to the front desk and was told I needed my id, while the young ladies attitude was not helpful at all. I heard one to say to another I told her that I was busy. (Both African American) then walked (out of breath) back to valet area to get my id. I walked back to the front desk and another agent (African American) said she called security to escort me to the room. I could not walk anymore long distance. I told her I would wait in the seating area until security came. No one from security came, I distinctly heard her tell security I could not walk the distance. Waited an hour, no one showed to help. I saw a woman with a security uniform (causian) reddish hair and flagged her down and explained my issue with my keys. She politely took the room number and she said she would help me. And sure enough she returned with my keys Let me say that this is not racial as I am an African American female. Kindness, professionalism is what I was used to at Caesar’s. I’m disappointed in how I was treated after paying $559.00. No interest in the fact I was a paying client and member. Please Please, have more respect for your members or anyone who may need assistance. As a person who worked many years as a paralegal, professionalism, paying attention to the clients needs and helping to resolve their situations is a must. I’d like to extend my gratitude to the young man who took the time to find another room for me and the security person who took a moment to help a person in distress. This whole episode took 2hrs of waiting and not being helped. I attend to not stay at Caesar’s again, there are many more to choose from. Robin McKellar