Michael Schulson is the founder and CEO of Schulson Collective, a prominent hospitality group known for creating diverse and critically acclaimed restaurant concepts primarily in Philadelphia and South Florida. His...
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I am a longtime total rewards member and Caesar’s was always my preferred casino in Atlantic City.
Recently I checked in on Saturday March 7th the attend the Sherri shepherd show at the Borgata.
I checked out using the express box near the front desk.
During my initial check in, I told the front desk agent (Anita) that I had heart failure and would like a room near an elevator. That did not happen, I was put in a room about at least a mile from the elevator ( or for me it felt like it). I asked another agent ( young causian male if he could help. He then looked at the chart and found me a room that was closer to an elevator.
Upon checking out on Sunday 8th, as I was waiting for valet parking I remembered that I left my house keys etc in room 623. Now 70 years old and with heart failure it was hard walking back in forth. I went back to the front desk and was told I needed my id, while the young ladies attitude was not helpful at all. I heard one to say to another I told her that I was busy. (Both African American) then walked (out of breath) back to valet area to get my id. I walked back to the front desk and another agent (African American) said she called security to escort me to the room. I could not walk anymore long distance. I told her I would wait in the seating area until security came. No one from security came, I distinctly heard her tell security I could not walk the distance. Waited an hour, no one showed to help. I saw a woman with a security uniform (causian) reddish hair and flagged her down and explained my issue with my keys. She politely took the room number and she said she would help me. And sure enough she returned with my keys
Let me say that this is not racial as I am an African American female. Kindness, professionalism is what I was used to at Caesar’s. I’m disappointed in how I was treated after paying $559.00. No interest in the fact I was a paying client and member. Please Please, have more respect for your members or anyone who may need assistance. As a person who worked many years as a paralegal, professionalism, paying attention to the clients needs and helping to resolve their situations is a must.
I’d like to extend my gratitude to the young man who took the time to find another room for me and the security person who took a moment to help a person in distress. This whole episode took 2hrs of waiting and not being helped. I attend to not stay at Caesar’s again, there are many more to choose from.
Robin McKellar
I had a fantastic stay at Caesars Atlantic City in the Centurion Tower over the summer. The room was spotless, spacious, and absolutely gorgeous, making it a comfortable place to relax after long days on the casino floor. The entire property felt very clean and well maintained, with plenty of fun and exciting machines. Check-in was quick and seamless thanks to the reception staff, who were incredibly helpful, polite, and welcoming. So many great restaurant options. I enjoyed dinner at Hell’s Kitchen twice because it was just that good. Got the crab cake for an appetizer and the strip steak for my entire. Mornings were nice with excellent coffee drinks and fresh pastries from the shop near the Gordon Ramsay Pub & Grill. Beverage servers throughout the casino were kind, attentive, and always smiling, which added to the overall positive experience. Security did give me a problem once for taking a picture of my bonus rounds, but whatever. I would absolutely stay here again.
3.0
We typically stay at Borgata when in Atlantic City, but Caesars offered special, off season rates, so we decided we'd give it a try. For some unknown reason, the remote check-in app was down, so we went to the lobby for check-in. In the lobby, the express check-in kiosks were also down, so the line was very long for everyone who was not an elite status tier. The staff was very friendly, and the recently renovated room in the Centurion Tower was at least as nice as any four star casino hotel. The HVAC was quiet, albeit limited in the range of temperatures to which you could set it. Food was great every where we tried, especially Nobu. And The Hook was as good a residency show as anything in Vegas - highly recommended raunchy entertainment. Our only complaint came when we went to check out. We were told at check in that parking would be free, so long as we earned 10 "tier credits" during our stay. Having spent nearly $1k between dining and the show, we certainly surpassed that amount, and I presented my Caesars card for every transaction. Nevertheless, when it came time to exit the garage, the attendant asserted there was no proof that we had earned sufficient credits, nor that we had even stayed at the hotel. I provided him with my Caesars card, all receipts, and even showed him the digital receipt on my phone. He did not budge, refused to let us leave, and refused to call a manager. Rather, he told us there was a Kiosk on the second floor of the garage that we could use to print proof of our stay and tier credits. We turned around, drove back to the second floor, and as with check-in, there were no functioning kiosks. When we drove back to the exit lane attendant to leave and informed him of this issue, he again refused to budge. Thus, it is because of these failures in Caesar's technology, and failure to provide human accommodations that my review score is not higher.
4.0
Good hotel that needs some renovation. Great location, easy to find, plenty of parking, right on the board walk. Good number of restaurants. Room was old and need some renovation. Casino floor need better ventilation as you can smell people smoking. If you want to stay here then ask for Centurion tower as it is newer and better.
2.0
Atlantic City- Caesar’s—
Wouldn’t accept my card at check in- brought my fiancé’s card, not mine.
No big deal, I took the money out from the ATM and paid for the room in cash because the $108 deposit was already secured on file from November.
*MIND YOU* I only transferred $400 to this account specifically for the room, I pulled ALL of the cash from this account.
They still charged the account $330– I only owed $288 on the room. Extra $42 charge??? Plus a $32 charge for the resort when the pool was ‘temporarily closed’.
They overdrafted the account… so I had to transfer money from our other account to cover what they had overdrafted, bringing my balance back to $0 (plus paying an overdraft fee) so I’m out the money they took AND the money I had to cover to get my account out of the negatives.
Said they could cancel the payment at check out 24 hours later, but the funds wouldn’t be released for 7-10 days … offered a $50 room credit for food/drink and apologized for the inconvenience. Perfect, I’ll deal with it.
NOPE. They did not apply the credit to my room…. Charged me another $76 because on top of the $50 they offered me, I ordered a movie with my daughter & I paid the full balance with no one available to help until MONDAY. Absolutely ridiculous, an apology only gets you so far when you don’t actually do anything to make it right.
Another side note: Offers free WiFi for two devices, only one would connect, I connected my daughter’s phone for her, but when I tried to connect my phone it said max device limit and that I’d need to pay for an upgrade.
*Will update their remedy to this situation when call volume decreases later in the day, because I’m not doing the suggested online inquiry, I want to speak to a person.
Update- the $76 ($50 credit and rented movie) were credited to my account. I’m still waiting for the $330 to come back next week. I’m over all still a little unimpressed about the situation. We may return in the future, but we may just choose to explore other resorts for our next stay as this will be a trip 1-2x a year!