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For a well-known kosher bakery in Hallandale Beach, this experience was extremely disappointing. An experience like this simply shouldn’t happen.
I placed my order at 10:15 AM, sat on the patio, and waited. At 10:23 AM, my espresso and cappuccino arrived.
By 10:30 AM, my friend went to the cashier to ask about our food. She had received only her croissant and was told the rest of the order was coming.
At 10:40 AM, I went to the cashier myself and requested a refund for my smoked salmon sandwich — which I had still never received.
And then things got even worse: there was a long strand of hair baked into my friend’s croissant. At that point, she simply wanted to leave.
The service was terrible. I couldn’t even give feedback about my sandwich because I never received it. They also didn’t have the chocolate croissant we wanted — but apparently, they did have a hair-filled replacement.
The outdoor atmosphere has potential, but the patio was not properly maintained. Our table wasn’t cleaned, the floor was covered in crumbs, and the cigarette trays had not been emptied. This is especially concerning when there are so many families and children around.
Honestly, based on this experience, they may be better suited as a grab-and-go bakery rather than a place where customers are expected to sit, dine, and receive attentive service. Customer service and attention to detail were seriously lacking.
What makes it even more frustrating is that the suggested tip options went as high as 25%+. After this experience, I made sure that my tip contribution was refunded as well.
I really wanted to enjoy this place, but unfortunately, the food service, cleanliness, and overall attention to customers fell far below expectations. Very disappointing.