
Nikki LGoogle review • 9 months ago
Google
Do NOT go here! We ordered food through the app for five people including two kids. When my husband got there, he saw them putting flour tortillas into the two kids meals which was wrong (they need corn tortillas because they are highly gluten-sensitive). The people working were not going to tell us about the substitution. My husband got that corrected by having them substitute chips. When he got the food back home, we discovered that the order was missing SO MUCH! The kids meals ONLY had sour cream in them! Nothing else! A kids meal is supposed to have three items in addition to a taco shell, but it was ONLY sour cream! I was supposed to get a flour-tortilla taco, but my food had a bowl with all the stuff and NO tortilla! Keep in mind that they definitely HAD flour tortillas because they were trying to put them in the two kids meals. They included guacamole on the side for one of our adult meals, and left it out of my husband's meal, my meal, and one of the kids meals! THEY DIDN'T TELL US THAT THEY DIDN'T FULFILL THE ORDER COMPLETELY! THEY JUST LET MY HUSBAND LEAVE WITH WITH KIDS MEALS THAT ARE ENTIRELY UNACCEPTABLE MEALS!
The worst part about this is that when my husband went out in the cold to bring the meal back, they said that they WOULD NOT REFUND HIM!
He left the food there and went to Qdoba and everyone had a very late dinner.
I am appalled at the lack of customer service apparent in the lack of communication from the workers, the arrogance they had to sell us incomplete and unacceptable meals, and the unwillingness to refund what is clearly unacceptable.
This is not the first time in the last year for us to have an issue with Chipotle, especially regarding them substituting flour for corn tortillas, but never would I think they would have the gall to let us leave with kids meals that are so incomplete! We will not be eating at Chipotle anymore in general, but I recommend that everyone avoid this Chipotle in particular.
TL; DR: The Chipotle workers left food out of our order without telling us, including leaving out 2/3 of each of our kids' meals. They wouldn't refund the order when confronted with these entirely unacceptable "meals."
Picture 1 is one kids meal, picture 2 is the second kids meal, and picture 3 is supposed to be my taco.
Update: We contacted corporate because of the response to this review and it was a joke. They were willing to refund for the specific items missing ($16) but not for the entire meal (which we returned). Apparently both the local manager AND corporate think that JUST SOUR CREAM is an appropriate kids meal because they wouldn't even refund those! This is absurd!