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I’ve been coming to this wine shop regularly over the past years and really appreciate the fantastic range they offer — from wines and beers to non-alcoholic options. Whether I know exactly what I want or feel like trying something new, I usually leave with something interesting and enjoyable. The atmosphere is warm and welcoming, and most of the staff are knowledgeable and approachable, which is why it’s become my go-to place for picking up a bottle or two.
However, I had a less than satisfactory experience this evening that I felt was worth sharing. I came in looking for a sweet wine and approached a staff member for some guidance. I picked up a Sicilian wine from the sweet wine section and asked whether it was a port and if it was sweet. Their response was short and dismissive — a flat “yes it’s sweet, no it’s not port,” without any effort to clarify or help me find what I might actually be looking for. There was no engagement, no follow-up questions, and overall the tone felt more like a brush-off than an interaction with a customer.
This isn’t the first time I’ve had a similarly off-putting experience with this particular staff member. I don’t take writing reviews like this lightly, but I believe in supporting local businesses through honest feedback. It’s not clear if this is just their communication style or if it was simply a bad day, but it does affect the experience enough to make me hesitant about returning when they’re on shift.
I want to emphasise that I really do like this shop and most of the team. I’m sharing this in the hope it’s taken as constructive feedback — a small reminder of how important tone, curiosity, and care are, especially for a local shop that prides itself on helping people explore something as nuanced and personal as wine.