Crystal Springs Resort

Stayed at minerals resort for a last minute road trip and literally booked a jr suite the night before. I had no issues overall throughout my stay hotel check in was smooth, variations of pools were nice. We were told that minerals could not use the other pool at the sister hotel, but we were able to visit both the sphere and outdoor pool at grand cascades and both were very beautiful. We utilized the arcade, post card activity & build ann animal for my son, all which were good. We did wish the petting zoo was around when we stayed. We had dinner both nites and Crystal tavern and big shout out to Ken for his warm welcome & complimentary services. We appreciate it. I almost didn’t use the $40 breakfast credit but glad I found the time to because it was great! I would recommend!

Crystal Springs Resort is one of my favorite places when I need a little escape and reset. I’ve been there in every season, and it’s always just as beautiful each one has its own charm. The views, peaceful surroundings, and calming atmosphere instantly put you at ease. There are plenty of activities to enjoy, from relaxing by the pools, golf, and the spa, making it perfect for both rest and fun. The staff is always friendly, attentive, and welcoming, which makes the experience even better. The dining is also excellent, with great options for every taste. Whether it’s a girls’ trip, family getaway, or romantic stay, it always feels like the perfect little escape I keep coming back to.

My friend and I visit Crystal Springs a few times a year for a girls' getaway, and what keeps us coming back is the exceptional staff. During this trip, the team at Crystal Tavern went above and beyond. Bartenders Rob, Richelle, Krystal, and Katie were warm, attentive, and genuinely welcoming. We also had a wonderful experience at the Chef's Garden, where our server, Devon, was friendly, attentive, and full of great recommendations. The hospitality at Crystal Springs is second to none. Thank you to the entire team for another memorable girls' getaway.

We recently hosted our company retreat at Crystal Springs Resort for approximately 250 employees, and we could not have been happier with the experience! From the planning process through the day of the event, the Crystal Springs team was incredibly accommodating, organized, and helpful. Coordinating an event for 250 people is no small task, but everything came together beautifully. The venue was perfect for bringing such a large group together, and our team had an absolute blast. It was such a special day for our company, and the staff played a huge role in making it feel seamless and memorable. Our employees are still talking about how much fun they had! Thank you to everyone at Crystal Springs Resort who helped make our retreat such a success. We truly appreciate the hospitality and attention to detail and would absolutely recommend Crystal Springs for a large corporate event. We are already looking forward to coming back again!

Crystal Springs Resort Review – July 18, 2026 My fiancée and I recently stayed at Crystal Springs Resort for a special getaway, and given the price point of roughly $1,000 per night, we expected a luxury experience. Unfortunately, what we encountered was a level of service that fell well short of what any guest should expect at a resort of this caliber. After a two-hour drive to the resort, we were ready to relax and enjoy ourselves. We headed to what we were told was the only available sit-down restaurant. The hostess immediately informed us there would be a very long wait. Standing directly in front of four empty tables, I asked whether we could be seated at one of them. Rather than offering a solution, I was told that we should order our food to-go. Since our room wasn't even ready at that point, eating takeout made little sense, but we agreed. Ironically, while waiting for our food, I tipped the bartender and was suddenly allowed to sit at one of the vacant tables that supposedly wasn't available moments earlier. Next, we decided to visit the animal farm on the far side of the property. After making the trip across the resort, we arrived to find it completely empty. No animals, no staff, and no explanation. Trying to make the most of our day, I stopped at the lobby desk and asked where the infinity pool was located. The response was simply, "Just go down this hall to the end." When we reached the end of the hall, there was no pool—only a pro shop and another restaurant. Fortunately, the staff in the pro shop were somewhat more helpful and pointed us in the right direction. However, after finally locating the pool, we were informed that there would be no food or beverage service available that day. The service issues continued. At the ice cream counter, I stood directly in front of the attendant and asked for a cup of coffee ice cream. I was told, "Sorry, you'll need to get on line before I can serve you." There was nobody else there. I literally took two steps to my right, stood where the "line" would have been, repeated my request, and was then served immediately. I looked at my fiancée and asked, "Did that actually just happen?" It was one of the most bizarre customer service interactions I've ever experienced. The most frustrating experience occurred during our couples massage. We were instructed that after leaving our separate locker rooms we would "meet in the middle." The problem was that there was no apparent middle—just separate lounges outside each locker room. We ended up sitting in different areas for about ten minutes, each expecting the other to appear. It wasn't until my fiancée asked an attendant if anyone had seen me that someone casually replied, "Yeah, he's over there." Had she not spoken up, who knows how long we would have been waiting? The most disappointing aspect of our stay wasn't the facilities themselves. The resort is beautiful, and the property has tremendous potential. The problem was the consistent lack of communication, direction, and hospitality from many of the staff members. Time and again, we were left feeling as though helping guests was an inconvenience rather than the purpose of the resort. For a property charging luxury-resort prices, guests should expect attentive service, clear communication, and staff who are eager to make the experience enjoyable. Unfortunately, our stay delivered the opposite. Overall Rating: 2 out of 5 stars While Crystal Springs offers attractive amenities and beautiful surroundings, the service failures throughout our stay overshadowed the experience. At this price point, there are simply too many better options available. I hope management takes a hard look at guest service training, because the resort's staff are currently preventing the property from living up to its potential.