Domino'S Pizza (Quezon City)

If I could give no stars at all, I would! Absolutely the worst delivery experience I've had with Domino's Pizza Katipunan. I waited almost 3 hours for my order, and throughout that entire time, I was given one excuse after another. First, I was told that the rider had to go back because they forgot another customer's order. Then more reasons followed. The explanations kept changing, making it difficult to believe that I was being given accurate information about the status of my order. What frustrated me even more was the lack of transparency. Despite repeatedly asking for the rider's contact information so I could verify the delivery status myself, the staff could not provide it. As a customer who had already been waiting for hours, I was left completely in the dark with no way to confirm whether my order was actually on its way. Delays can happen, and most customers understand that. What is unacceptable is being kept waiting for nearly 3 hours while receiving inconsistent explanations and no clear communication. If there is a problem, customers deserve honesty and timely updates—not a series of excuses. This experience reflects very poor order management, customer service, and communication. I expected much better from a well-known pizza chain. Unfortunately, based on this experience, I cannot recommend Domino's Pizza Katipunan. I hope management takes these complaints seriously and improves both their delivery operations and customer service standards.

Honestly a great experience i was the only customer right now and the the order was served fairly quickly in under 17 minutes. They were very efficient in the process of making the pizza. The staff were friendly and the restrooms are very clean and sanitary which made my experience better. However it does get crowded at noon due to the nearby universities so it's best to visit this branch during ofpeak times.

I rarely leave negative reviews, but this experience was incredibly frustrating. My GrabFood order was significantly delayed, I couldn’t cancel it, and no one answered my calls. The following day, I contacted the store and was told that my refund would be processed within 5–7 days. After patiently waiting the full week, I had to call and follow up myself, only to find out that they supposedly needed an additional document. Unfortunately, I never received the text message requesting it, so my refund was delayed even further through no fault of my own. What upset me the most wasn’t just the refund delay, it was the lack of communication. If I hadn’t followed up, I would have continued waiting without knowing why nothing was happening. In the end, it took almost two weeks to receive my refund. While I appreciate that it was eventually processed, the entire experience caused unnecessary stress and could have been avoided with better communication and follow-up. I hope Domino’s reviews its refund process and customer service so other customers don’t have to go through the same experience. Never again with this branch.

I have worked in the restaurant industry for 30 years including 25 in the pizza segment. Dominos in the USA is very consistent in both taste and speed of service. However, tonight, here in Pasig, my local Dominos missed the mark!! I specifically asked for “extra sauce” on my pizza and my finance even spoke to the manager and explained that her American fiance hates dry pizzas and needed extra sauce. What did I re rice? I received 4 pizzas that were DRY, DRY, DRY and DRY! Also: The amount of cheese was much less than the standard. And to top it off, the toppings were skimpy. On speed of service? My delivery took nearly 2 hours and the pizzas were NOT HOT. Shameful. Just shameful. I usually love this brand but tonight, what an embarrassment. What a joke.

New Domino's Pizza branch in Katipunan, Loyola Heights, Quezon City. Located right at the corner of the F. Dela Rosa street and Katipunan Ave. and across KFC (for reference). A relatively small store with indoor seating. Accepts dine-in, take out orders. Accepted payments is thru cash and also credit/debit cards. Food is okay. They have buy 1 take 1 promo. Not so crowded when visited it.