Google
My girlfriend and I recently visited Mad Mex for dinner, and unfortunately, it turned into one of the worst dining experiences we’ve had.
We are both 21 years old and were seated on the outdoor patio. While waiting for our server, I walked up to the bar to order a margarita, something I’ve done at many restaurants without issue. The female bartender told me I had to order through my server instead. That policy is perfectly fine, but the way it was communicated came across as rude and dismissive.
After waiting for our server, I ordered my margarita and waited about 10 minutes for it to arrive. My girlfriend chose not to order a drink because she had work early the next morning, but she wanted to try a couple of sips of mine. Shortly after, a manager came over and immediately questioned whether she was underage instead of simply asking to see her ID. We had absolutely no issue providing identification. Once we both showed valid IDs proving we were over 21, we expected the situation to be resolved.
Instead, the manager continued to make us feel uncomfortable by watching our table and maintaining an unfriendly, confrontational attitude. If there was any concern about our ages, the obvious solution would have been to ask for both of our IDs before serving the drink—not serve us first, then accuse us of being underage afterward. Once it was confirmed that we were both legally of age, the interaction should have ended there.
My girlfriend and I are always respectful customers, and we’re the type to tip well. Instead of enjoying a night out together, we were made to feel embarrassed, unwelcome, and as though we had done something wrong when we had done nothing wrong.
We completely understand and respect the need to verify IDs and follow alcohol laws. That’s not the issue. The issue was the lack of professionalism, the poor attitude from both the bartender and the manager, and the way we were treated even after proving we were both over 21.
What should have been a relaxing evening was completely ruined. Because of this experience, I won’t be bringing my business back to this location, and I cannot recommend it to others. Customer service and professionalism matter just as much as the food, and unfortunately, both were lacking during our visit.
