Pei Wei

Apparently, Pei Wei in Brier Creek is under new management because their customer service is exceptional. The Manager, Patrick went above and beyond to accommodate us. The restaurant was clean, the food was hot and fresh and came out quickly. It’s so refreshing to get stellar service these days!! Definitely come try them out!!

BE CAREFUL! Tried to order from this store from the website and saw that my delivery address was incorrect. I called the store to fix the situation. I was told that unless I ordered with Uber Eats or door dash there was nothing they could do. I asked if they could look it up by my order number and they finally relented to check. After the manager took my order number he just hung up. Finally I did get a call back saying that they would process a refund. No offer to resend the order, while I had hungry kids waiting for dinner. While I’m glad at least I’m not out the $50 (!) for this overpriced food, it really left a sour taste as a first time customer. Definitely won’t be attempting to order here again.

Decided to give them a try tonight since it has been almost a year since our last visit Went for dinner and they were busy with only 1 person taking all orders to include online as well. We were greeted when we made our way to the register. I ordered 2 chicken egg rolls and chicken fried rice. My husband had the general Tao. My only complaint was the amount of onions they put in my chicken fried rice. Overall a lot better than the last time we came.

Pei Wei was easily one of my favorite places to eat several years ago. Due to inconsistencies and poor management I stopped going. Today, I decided to try things out once again. I walked in and was greeted by staff who were quite friendly. This is where the pleasantries stopped. I ordered a Mongolian chicken and forgot to specify brown rice (it's been awhile). Staff typically asks what kind of rice but today they did not and gave me the default- white rice. I found a seat and my food arrived promptly. The first thing I noticed was the overcooked white rice staring back at me (see picture below). After attempting to give the bowl a little mix I came across literal slabs of chicken, which were supposed to be bite size, accompanied by several stalks of green onions (see picture below) which were completely inedible. I couldn't bring myself to eat even half of this poorly-prepared "meal." I was beyond disappointed. There are tons of other, better Asian restaurants locally. I would steer clear of this location as your money is better spent elsewhere.

My friend and I tried this location today, and the entire experience was great!! We were helped by a beautiful lady who was very nice. She offered me u selections and answered all our questions with a smile! The food itself was fresh, hot, and flavorful. My favorite was definitely the egg rolls and lettuce wraps! I would definitely be back to this location specifically.