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Worst Hotel Experience Ever (Seagoe Hotel)
I honestly cannot believe the treatment I received at Seagoe Hotel. This was by far one of the most horrible and stressful experiences I have ever had in any hotel, and I will never return, not even for a free night stay.
I was attending a wedding and unfortunately the wrong date was booked(by the hotel), which can happen, but the way the situation was handled was absolutely disgusting. Instead of showing understanding or trying to help, the manager Surenda was rude, dismissive, arrogant and threatening, with absolutely zero empathy or customer service skills.
I was there with a baby, clearly distressed, and rather than helping in any way, he told me to basically go and look for somewhere else to sleep, saying he was not going to help me. Imagine being told that while holding a baby, late at night, in an unfamiliar area. Completely heartless.
What made it even worse is that the situation escalated so badly that the police were called to resolve the matter — all because the manager refused to take any ownership or handle the situation like a professional adult. I was even threatened to be kicked off the premises, despite being there for a wedding event. It was humiliating and unacceptable.
To make matters worse, the next morning the restaurant experience was just as bad. The restaurant staff refused to serve me breakfast, even though I arrived 15 minutes before breakfast finished. I was spoken to like I was an inconvenience and told to just “go get the buffet” because I was “late.” The buffet was cold as ice, completely unappetising, and clearly left sitting.
What shocked me most was that Caucasian guests arrived around 11:00 and were still given breakfast cards and allowed to order with no issues or questions, while I was treated like I didn’t matter. Absolutely unbelievable and extremely uncomfortable.
The only positive thing I can say is that the two girls at reception were kind, understanding and professional, and they deserve credit. But unfortunately, they are not the ones running the place.
This hotel is a disgrace when it comes to customer service. If you value respect, fairness, professionalism, or basic human decency — stay away from Seagoe Hotel.
Horrible, horrible service. Never again.
