
Google
One of the most overrated experiences we have ever had.
We were treated very poorly from start to finish. As tourists who are not familiar with Japanese customs, nobody explained anything to us. Instead of helping us understand what was expected, the staff made us feel uncomfortable and unwelcome.
The experience itself was nothing special and absolutely not worth the money. We were charged around €500 per person for roughly 30 minutes of service. At that price, we expected professionalism and hospitality. What we got was the feeling that they were trying to get rid of us as quickly as possible.
The worst part was how they treated my co-mother-in-law, who has diabetes. She briefly took out her phone to check something related to her condition, and the staff gave her disapproving looks and showed no patience whatsoever. They simply carried on without any consideration for her situation. The lack of empathy was shocking.
This place may have a famous name, but fame does not equal quality. The service was cold, unfriendly, and far below the standards that such a reputation and price tag should guarantee.
We left feeling ripped off, unwelcome, and extremely disappointed. I genuinely do not understand where the reputation comes from. Not recommended.