
Google
I made this reservation back in November and was genuinely excited when I received a call a week prior that it would be a special collaboration dinner featuring multiple headline chefs. Expectations were understandably high.
The evening began strong. However, by the 8th course, the experience began to unravel.
The dining room became uncomfortably hot, with the tequila pairing. Two courses were delivered incorrectly. And we got repeated course twice. The delay between the 8th and 9th course was excessive, stretching what was presented as a 3-hour experience into over 4.5 hours.
The coordination between dishes and pairings broke down. The final course arrived before the final tequila. Unlike earlier pairings, the extra añejo was served without explanation , this removed the storytelling element that was clearly part of the concept.
When I raised concerns about pacing, I was told there were four chefs in the kitchen. Respectfully, that should enhance execution, not excuse delays.
Offering complimentary drinks does not repair a breakdown in flow, temperature, or service tone.
At one point, after expressing frustration about repeated water refills while waiting for the next course, a staff member jokingly said, “I’m scared!” when he got to me to refill my water. In that moment, it did not feel humorous, it felt dismissive a joke gone bad.
The culinary talent is there. The hospitality and execution, on this night, were not.
This is not written in anger. It is written in expectation. At this level, accountability matters.