Sonic

Not thrilled with our experience. We ordered 2 Blasts- there were maybe 2 spoonfuls of toppings on each the toppings weren't mixed in at all. The first gentleman we spoke to wordlessly handed me my order. I suggest better training. We placed a second order for 4 corndogs. After waiting about 10 minutes, a lady (presumably the manager that had just clocked out) pulled up in her vehicle and asked my husband who was standing outside our car if there was anything wrong. She was extremely courteous and grabbed the manager on duty for us. We our total visit was about 20 minutes for 4 corndogs and 2 Blasts.

I ordered in the app way before I got to the Sonic location which is definitely why you use the app to order ahead. I'm still here almost 1 hr waiting for my order and the drive thru line is not long. After 30 minutes I stopped counting. If Sonic can't service app orders due to staffing issues then the location app needs to be disabled because this is beyond ridiculous and is not the first time. A lady who was here when I pulled up actually pulled to a stall to call in and then not to long she pulled back in the stall 14 she was already in and she's still in her stall waiting. We shouldn't have to get out of our cars to ring a doorbell for our order. I like Sonic and but stay away due to this reason. Nobody is in the drive thru. Do the employees not know how to read/service app and drive thru orders interchangeably? A lady clearly sees there are 3 of us sitting out here. I got out and rung the bell and she got my name and came later to the door with my 1 burger and didn't bring it to the stall she turned around and went back in and I had to get out. I haven't left yet because I already missed my meeting due to having to wait almost an hour from ordering. Time management is a big issue here in order completion. I just got my food at 1:38 pm and looking at my receipt my order was placed at 12:27pm. To top it off my burger was not hot or the cheese and no ketchup packets in the order even though as ordered..

Mobile ordering repeatedly does not work well at this location. I've had to chase down my orders because checking in at the stall when I arrive did not work more than once. Last time I ended up waiting 15 minutes in the stall and had to go to the drive thru and wait another 25 minutes to be told that the car hop was on break. Almost a 45 min wait total. The other time it was more than 30 minutes. You can't go inside because of their setup so I don't know how to fix this. The order accuracy was 100% but food was cold after 45 minutes.

8 months ago, I had my daughter at Emory hospital up the road. My first 3 meals post c-section were sausage breakfast burritos from this location. They were fantastic, eggs were moist and fluffy, sausage was juicy, and the burritos were stuffed full of melty cheese. Today I was in the area for work and decided to stop by, since I’m not local to a Sonic. I was very sorely disappointed. I waited over 40 minutes for a small mozzarella stick, and 3 sausage breakfast burritos with a RT 44 sweet tea. The eggs were dried out and brown, the sausage was burnt, and there was barely any cheese. I requested a remake— and was even more disappointed. The eggs were still dried out, there was still minimal cheese. The sausage was no longer burnt, however, the tortillas were dripping wet with grease and there were bits of other meat mixed into the burritos. Needless to say, I don’t think I’ll be coming to this location again. It has fallen far in the last 8 months.

My family and I pulled up to the drive through in order to take advantage of happy hour. We got to the ordering monitor at 3:55pm. Waited until 3:58 and no one said anything after I repeatedly said “hello”. I pulled around and was greeted by a white woman with an ugly attitude. 20 minutes later and I still haven’t gotten my order.