The Rockefeller

We recently held our wedding reception at this hotel and, unfortunately, our experience did not meet the expectations set during the planning process. Several arrangements that had been discussed and agreed upon beforehand were not carried out on the day. Our seating plan was changed upon arrival, and we were informed that a table for 16 guests could not be accommodated despite prior discussions. What made this even more disappointing was that four of our guests did not attend, meaning there was additional space available, yet the seating arrangement was still not set up correctly according to our plans. In addition, a separate table that had been requested for the ceremony was not set up, and my husband had to arrange this himself before guests arrived. The buffet was another disappointment. Many guests commented that the curry was extremely strong and the fish was overly salty. We were also informed that the buffet food would not be replenished. As the bride and groom, we were busy greeting guests and taking photographs, so by the time we were able to eat, there was very little available. We were later told that the buffet would be shared with a second group, but by then many of our guests had already left and those remaining had little appetite. We were also disappointed with the dessert offering. We had been advised that mini desserts would be provided; however, what was served were mini cakes, which is not what had been communicated to us during the planning process. In addition, the quantity provided was not sufficient for the number of guests in attendance. What has added to our frustration is the lack of follow-up after the event. On two separate occasions, we raised these concerns with hotel staff and were assured that someone would get back to us. Unfortunately, despite these promises, we have never received any response or feedback regarding our concerns. While we appreciate the effort of the staff on the day, these issues had a significant impact on our wedding reception and did not reflect the arrangements that had been agreed upon. We hope management will take these concerns seriously, improve communication and service standards, and provide future couples with the experience they have been promised.

Oh what an amazing experience!! I’m so grateful to The Rockefeller team for making my stay the most amazing experience. The hotel is located close to town and so it’s perfect for those who want to experience night life but also very close to V&A and many other places and landmarks. The Uber pick-up and drop-off area felt very safe with members of the concierge team always outside making sure you’re okay. The studio room was so spacious and clean with a desk and two chairs and a couch. The booking process was so easy that I called the hotel multiple times to make sure my booking was legit. I had an issue with warm water in my room one morning and the reception sent someone up to check it out immediately without a wait. Honestly a 10/10 experience and I will definitely be back

I had a wonderful experience from the day that I checked in. The restaurant staff [6/28, 9:34 Ayabonga and Lloyd are the best in their team. They deliver an unforgettable service professionally with a smile, always ready to help. The ladies in their team need to learn more from them concerning customer service. The food was good. However the view from my room wasn't pleasing at all. The room was ever clean well done house keeping team!

2 stars deducted because of the dessert bar and omelette service On our first day of arrival, the staff was very nice and helped us with the luggage and hotel looked very clean. So we started with a very nice impression. At night we saw the ice cream looked nice and we just hoped to give it a try. Yet we were treated very badly by the staff just because we ONLY ORDERED ONE SCOOP of ice cream. The staff even complained to his colleague right in front of us and laughed at us. What a terrible experience! Worst still, the next 2 mornings both of us tried to get omelette separately. For the first morning there was no instruction about the omelette, I thought I only need to wait him finish cooking. Yet that cook SKIPPED ME and told the next person in line that we needed to put our own ingredients in the bowl and give him. I was pretty annoyed by this so I decided not to eat that again the next morning. My partner tried and he got the EXACT SAME RESULT. I just hope it’s not because they just dislike Asians. I’m really disheartened for these experiences and I really hope they can improve so that this hotel can be a really nice one for us to recommend to others when they visit Cape Town.