Tuscany Hotel Bar

Booked a room in November 2023 for my partner’s birthday in March 2024. At the last minute the hotel contacted me to say they were closing the winter season earlier that year and were cancelling my booking. It’s now August and I still haven’t even received a refund. Do I have to wait until the winter?

The best hotel in the Abetone area. Great interior design and furniture. Nice rooms, beds, bathrooms and balcony in the Family room with 2 bathrooms. Fine dining restaurant with many seafood dishes well prepared. Nice wine list. Very nice SPA and great hot tub area with multiple tubs. I love the external hot tub surrounded by snow. Dry sauna and Turkish bath. At the end of the ski season the baths area needed some work and repairs. Good playroom for kids with many toys but odd older guy as the animator. Staff very friendly and efficient. Remenber the prices of what you buy and charge on your room. I got my final bill a little overcharged but they were quick to take off some charges that i didn't agree with. Final room rate, wine price error and dessert charges. Consider that i got a nice low rate for the Family room so maybe they got confused.

Great hotel and rooms and very attentive staff across the whole hotel. Everyone makes you feel welcome and nothing is too much trouble. This was our 3rd visit and it was good to see the same VDL team. Our room was very clean and comfortable and we did not have any complaints at all. The food was great as usual and the included breakfast fantastic for the ski day ahead. We left early for our flight and the reception had a breakfast bag which was also very good. Whilst we had a great break and this was our 3rd visit, we found that the day conferences that the resort had organised for various companies were very intrusive and sometimes noisy. The conferences also meant that you could not use the lounge and we along with other guests were either confined to the bar, or the reception seating. If business conferences are to continue on the scale we saw then the hotel should invest in another other lounge for guests to enjoy. In conclusion, a good hotel but spoilt by business conferences when you actually go away to relax. Guest lounge required!

I'm travelling with my 2 kids 14 and 10, doing a small trip around Northern Italy. We thought it would be a good idea to do some skiing too. We don't like crowded places so we thought Abetone, at this time of a year, is a good option. Driving a lot, I thought one of the stops should be special. I found this place through trivago, there was a small discount, it included SPA, who wouldn't like a relax time after the slops. Well sometimes things are not as they appear. For the price I payed I had higher expectations than I should. We arrived late for check in since we were coming from an exploring day in Florence, expecting to get the key, jump into the shower and maybe some SPA time, why not. Apparently not, there was no key ready, card system, they needed to reset the system!? They took us to the room where the minimum lights were functioning, goodbye shower%% or even toilet, even the remote of the TV wasn't working. But things like this happen, there was some time for some relaxing time in the SPA, right? Wrong, kids are alowed in the spa until a certain time, and also the use of the SPA is extra! I'm not saying that all this is wrong, I know how kids can be, also extra chargé is not something new, but during booking don't remember any of this being mentioned. After all this I was expecting something to be returned to me, I shouldn't, I asked for a late check out to see the reaction, I could for 50% of the full price. Maybe a coffee, a tea, a water? Nope nope and nope. Well I don't think they're stressed that I'm not going back but things like this should not be happening in the most expensive place in the area! No it wasn't all bad, there were good things too, room very nice and clean, good restaurant, great breakfast, next to the slops, ski rental in the house, and finally very friendly staff that they did their best to solve all of our problems. I work in a similar industry, yachting, so I know what is to give a high end service, also when is needed to compensate, if the service is not what clients are expecting.