Beautiful rooms. Service is amazing and the breakfast was fantastic! The gym was at a high level. There is a charm of old and new coming together. We had a tour explaining the history of the place. It all was an incredible experience.
seriously never feel the need to complain but this hotel left me no choice. The Jaffa is extremely understaffed, horribly organized, and the employees clearly have not received any five star training. They barely even smile.
For our wedding weekend, the hotel convinced us to cancel our 870 dollar booking and rebook at more than four times the price with promises of a Bridal Suite upgrade and special services. None of those promises were delivered.
As for the bridal package, the most important part is being able to take pictures. Just so you know, everyone else is taking pictures and nothing is closed off for you. Anyone can walk right through your shoot. They take advantage of you simply because you are the bride. If you were not in a bridal dress, you would not need to pay anything for the same access.
The staff was shockingly unhelpful. After our wedding, we arrived late at night exhausted and were told there was no bellboy, so we carried everything ourselves. We asked for an iron at 8 AM on the morning of our wedding and did not receive it until 4 PM as we were checking out. Towels took hours as well.
VIP parking was broken, my car got stuck, and they asked for cash with no receipt. Several employees even admitted we were misled.
For a hotel claiming to be luxury, this was embarrassing and unacceptable. Not recommended at all. There is so much more to say, this is only a portion of how bad the experience really was. It is a shame because the hotel is so beautiful, but whoever is managing it is ruining it completely.
I emailed the hotel. They called me and promised they would see what can be done about this situation in terms of compensation and never got back to me
We had a wonderful stay at the hotel. The rooms are beautiful, very comfortable, and full of historical charm, which made the experience truly special.
The staff was outstanding: Aviad was incredibly helpful and amazing in arranging all the preparations for our special event. Ruth was very kind, attentive, and always made us feel welcome.
In the restaurant, Andrea and Elias made our experience unforgettable with their excellent service and warm attitude. Food was delicious!
One of the most beautiful hotels I’ve ever stayed in.
The Jaffa is the perfect mix of historic charm and modern luxury. The building itself is stunning, and the courtyard feels like a calm, escape right in the middle of the city.
The amenities are perfect, beautiful pool, great courtyard, relaxing yoga classes, and excellent food. The pool area in particular is gorgeous and really well designed.
The location is ideal: a short walk to some of the best restaurants, close to all the energy and nightlife of Tel Aviv, yet surprisingly quiet at night. Many spots in the hotel also have lovely sea views.
I went to this Hôtel and stop in the Lobby to drink a cocktail. The Bartender call Eytan was amazing with us and did an amazing cocktail apparently new on the menu!
I completely recommend this experience.
