
Carol FGoogle review • 3 months ago
Google
Located near Berczy Park, Sukhothai is a Thai restaurant with delicious food, and service that can be hit or miss. The layout supports a moderate dinner service with a dedicated takeout and pickup zone in the centre, and the overall ambiance is clean. Note, this location sits on the second floor, which is not accessible-friendly for customers with mobility needs.
The menu was fairly straightforward, except for dessert, which you would need to ask the staff about. The value was a tad let down with the volume to price, but it is expected for this area. During our visit, we ordered calamari, Tom Yung Kung (meal with rice) and the Ganeng Panang. The Tom Yung Kung was tasty, had a spicy base profile and rice. The Ganeng Panang was well-seasoned and presented in a boat plate and rice on the side. The calamari was well seasoned and paired nicely with sauces designed for dipping.
In terms of service and building logistics, the initial impression was mixed. The staff appeared to be split into defined roles, but our experience suggested room for improvement in attentiveness and efficiency during busier periods. An older female staff member came across as unfriendly and did not want to help our group during the dining experience, which contrasted with other team members who seemed more service-focused. Booking ahead for a group of nine was challenging over the phone, with the impression that staff preferred not to consolidate smaller tables into a larger seating arrangement or trust that the group was coming at all. The restaurant also imposes automatic gratuities for groups, ranging from 15% for 6–9 diners to 20% for 10 or more, and the policy is listed on the menu cover rather than clearly explained by staff. Payment options include debit and credit; cash is not accepted.