The Savoy Hotel

Upon checking into my room, I found tissue paper stuffed into the door strike plate. This is something that should never be present in a room that has been inspected and prepared for a new guest, and it suggests a clear lapse in the hotel’s room inspection procedures. More importantly, this raised serious concerns about the hotel’s security standards. As a guest, I had no way of knowing why the paper had been placed there, how long it had been there, or whether it could affect the proper functioning of the door lock. My immediate concern was whether the room was actually secure, not whether it was simply a housekeeping oversight. I reported the issue to the front desk. The manager stated that it was likely caused by a previous guest, but no apology was offered, nor did I feel that my concerns about room security were taken seriously. Even more disappointing, I was told that I would receive a follow-up phone call with an explanation, but no one ever contacted me before I checked out. The issue itself may have been relatively minor, but the lack of communication, accountability, and follow-up was disappointing. Guest safety and peace of mind should always be treated as a priority, especially when a potential security concern is reported. The hotel’s location is excellent, but this experience has significantly affected my confidence in the property’s management and security standards. Unfortunately, it would make me hesitant to stay here again. Update: The hotel has since provided a detailed explanation and confirmed that a refund was issued. I appreciate the effort taken to investigate the matter. However, I would like to clarify that the paper found in the door strike plate was not the primary reason I decided to check out. Had the situation been handled with professionalism, empathy, and a sincere apology, I would likely have continued my stay. What ultimately caused me to lose confidence was the way my concerns were handled at the time. When I raised what I believed to be a legitimate security concern, I did not feel that it was taken seriously. I was asked, “What would you like?”, which came across as dismissive rather than supportive. I was not looking for compensation; I was simply looking for reassurance and a professional response. I was also informed that no senior manager was available over the weekend, leaving me with no practical way to escalate my concerns at the time. While I appreciate the hotel’s investigation afterwards, first impressions matter. The initial response to a guest’s safety concern is ultimately what led me to leave the property.