Poupee Tel Aviv

One of the worst dining experiences I’ve had. From the beginning, we were clearly informed that we needed to leave by 9:30 PM, which we accepted without any issue. What is completely unacceptable is that every single thing we ordered took 20–25 minutes to arrive. We were a group of 14 people, yet the service was slow, disorganized, and careless throughout the entire evening. As soon as we were finally served our cocktails and dessert, the staff began pushing us out in a rude and unpleasant manner, making us feel unwelcome and uncomfortable. This was especially disappointing considering we were celebrating a birthday, and there was not even the smallest courtesy from the restaurant — no gesture, no acknowledgment, nothing. The situation became even worse when a dessert was delivered to a table that never ordered it, while another table that did order dessert was left without any. Despite this clear mistake, they were still charged, and the waiter showed no concern at all that someone else had taken the dessert. Zero accountability and zero effort to fix the problem. For a restaurant that claims to be high-end and elegant, this level of service is simply embarrassing. A place of this category should invest in properly trained staff who understand customer service and basic professionalism. Unfortunately, due to how poorly we were treated, I will be sharing this experience on Instagram stories. As an influencer, I also have friends in the industry who will be sharing it as well. I would never return and do not recommend this place under any circumstances. *I even contacted the owner directly after their reply, but I never received any response or solution. Unfortunately, the poor service continues even after leaving the restaurant*