Jacqueline At The Chancery Rosewood

My wife and I had the pleasure of spending a night in this wonderful hotel, and we were absolutely delighted. The hotel is quite new, and the decor is incredibly beautiful. It consists entirely of suites, and the rooms are accordingly spacious. We didn't even have to open the door ourselves, as there was always someone there to do it for us. I found this a bit unusual, but the service was outstanding. The breakfast and the service there were fantastic. I would especially like to commend the friendliness of Nicole and Martin at reception. Please don't mind that I don't remember everyone's names, but every single member of staff in this truly wonderful hotel was incredibly accommodating.

The setting of this place is fantastic. The building is the former US embassy and they did a great job incorporating lots of subtle American touches throughout the space. The Eagle Bar itself has a really cool theme centered around the massive American eagle that sits on the roof of the building. It gives the room a unique and historic vibe that is definitely worth seeing. The service is also very good but not over the top excellent. The staff is very friendly and they do a great job making you feel welcome. The reason I am giving it four stars instead of five comes down to the cocktails. The drinks were just ok, which is disappointing given the premium prices they are charging. When you are paying that much for a drink at a high end hotel, you expect it to be memorable. I honestly expected better from a Rosewood property, especially considering how incredibly good Scarfes Bar is at the original Rosewood London. The bar program here just does not reach that same world class level. It is still a very cool spot to grab a drink and take in the architecture and the service is wonderful, but the cocktails themselves could use a little more refinement to match the price tag.

The Chancery Rosewood is my favorite London’s hotel so far. I had some concerns because of Google reviews, especially since I had just stayed at Claridge’s, The Connaught, and The Emory all within the same month—but I didn’t experience any of those issues. The team is outstanding. From the very first day you send an inquiry email, they respond promptly (which is rare from other hotels), professionally, and are genuinely willing to accommodate every request. At this price point, it’s hard to find accommodation in London that offers airport transfers both ways (included in the price of the room), as well as completely flexible check-in and check-out times (we stayed almost whole next day since we had late night flight) I stayed with my daughter, and she was equally impressed. The pool team catered to her every request—they provided floaties and all the necessary children’s swimming accessories without us even needing to ask much. The hotel itself is beautiful—the ambiance, design, and food are all exceptional—but what truly sets it apart is the team. Their level of professionalism starts even before you arrive at the hotel. All praise from me.

I had the pleasure of staying at the Chansery Rosewood London for a night, and it was truly a wonderful experience from start to finish. The spa facilities were exceptional, calm, beautifully designed, and the perfect place to unwind. I also enjoyed a fantastic meal at Serra, where the food was both delicious and thoughtfully presented. The afternoon tea at Jacqueline was a real highlight, creative, elegant, and absolutely delightful. A special thank you to the pastry chef (Marius), whose creations were as impressive visually as they were in taste. The service throughout my stay was warm and genuinely welcoming, which made all the difference. I also loved the room, spacious, beautifully appointed and luxurious, with every detail carefully considered. I couldn’t recommend this hotel more highly and would happily return for another stay.

Had afternoon tea at the Chancery Rosewood on 6th June. It was definitely a game of two halves. Very distinct halves. We started with a cocktail in Serra – Waiter was engaging/great, drinks were excellent, and the sommelier took genuine time to steer us toward a superb wine that was right up our street. She was exceptional. The manager even gave us an impromptu tour of parts of the hotel telling us some of the history. Lovely touch. The afternoon tea itself was a different story. We each ordered our preferred tea at the start - as you do in an afternoon tea. NEITHER showed up. Instead, we were taken through a flower tea experience and told to pick one as a "starter" tea, with the waiter explaining we could have as many teas as we liked throughout the afternoon. We never saw him again. And that flower tea, which we didn’t really want to begin with, ended up being the only tea we got for the whole afternoon, despite asking twice for what we'd actually ordered. A basic expectation of afternoon tea is, funnily enough, the tea! The food was hit and miss too. The sandwiches felt experimental. The pea sandwich had almost no flavour at all, while the garlic chicken sandwich was genuinely the best I've had at any afternoon tea, anywhere. A nice touch was rhubarb jam alongside the standard strawberry for the scones. Less nice however was the heavy reliance on gelatin across the pastries and cakes. Gelatin always feels like an easy crutch for chefs to use in styling pastries – I expected more from this type of venue. Small details didn't help either: When somebody came to clear the table, he took only some of the finished plates, but left the rest. I spilled a blob of jam on the tablecloth, expected it to be sorted when the table was cleared, it wasn't, and I had to ask. The whole experience was a bit half-assed and totally missed the mark at every occasion. At around £300, this is Claridge's or Raffles money, and service should match. It didn't come close.