
K KGoogle review • 6 months ago
Google
“I hope the manager sees this review!!!! After considering visiting the restaurant and trying the food for a long time, I finally decided to go for dinner yesterday. The first thing I did upon arrival, while waiting for my table (for two), was check the menu on Google. I was swayed by the photos customers upload, but I didn't know they had changed the menu. Anyway, as soon as the waitress (Roxy) arrived, I asked her, and she had no idea what was on the menu and had to go to the kitchen to ask the chef. *First flag 🚩 The drinks arrived after 20 minutes. *Second flag 🚩 The appetizer arrived 30 minutes later, and she never brought us napkins and cutlery despite asking twice, and I had to ask another waitress. *Third flag 🚩 When the food arrived, I asked the waitress for salsa, and she never brought it. Another 20 minutes passed, and I had to ask one of the assistants, who was very kind, by the way, and he brought it to me right away (a young man with dyed curly hair). *Fourth flag 🚩 *five flag 🚩 and every time I asked her something, she forgot. I think she was more worried about appearing in the video they were filming at the front door promoting the food than paying attention to the customers. I must say she is friendly, but she lacks experience in customer service and needs more training to provide better service. I know that sometimes they want to have young employees to give the place a good appearance, but they forget the most important thing, which is the experience customers want to have in a restaurant, besides the good taste of the food. Unfortunately, we won't be returning to that place because I just read the reviews, and I'm not the only one complaining about the bad service, despite it being a nice place.