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I wanted to leave a detailed and honest review because I noticed there are a lot of mixed opinions about Carbone Riviera, and after my experience, I can see why.
We arrived about 30 minutes early hoping to be seated ahead of our reservation, but that didn’t happen and we actually weren’t seated until about 10 minutes after our reservation time. So if you’re thinking getting there early will help, it likely won’t.
The service was a bit hit or miss. Our main waiter seemed pretty disengaged and didn’t check on us after taking our order (drinks, apps, and entrees). The only time we saw him again was when he brought the bill, which was disappointing for a place at this level especially since we had agree to pay the required amount before even being seated.
That being said, there was a female staff member (not sure if she was a busser or waitress) who completely turned things around for us. She made sure our drinks were always full, checked in on us, and even asked if we wanted dessert. She honestly carried the service experience and made us feel taken care of.
Now, the food—absolutely amazing. Everything we had was incredible, and I’m not exaggerating when I say I’ve been thinking about it ever since.
Overall, despite the service inconsistencies, I would definitely come back and give it another try. The food alone makes it worth it, and I’m hoping the service experience next time matches the quality of the meal.